Position: Account Manager
Location: New York, NY
Industry: Healthcare Technology / B2B SaaS
Our client is a growing healthcare technology company seeking an Account Manager to own and expand a portfolio of existing customer relationships.
In this role, you’ll serve as the primary point of contact for your accounts, manage customer needs from initial question through resolution, maintain overall account health, and identify opportunities to expand existing partnerships.
Key Responsibilities:
- Serve as the primary point of contact for a named portfolio of customers
- Own customer questions, support requests, billing needs, and issue resolution
- Coordinate with technical support and implementation teams while remaining accountable for the client outcome
- Proactively monitor account health and address potential risks
- Lead monthly business reviews with existing customers
- Identify and develop upsell and cross-sell opportunities
- Create compelling proposals, savings analyses, and ROI models
- Manage expansion opportunities from discovery through close
- Convert pilot programs into full customer deployments
- Maintain accurate account activity, support history, and pipeline reporting within the CRM
- Partner with the implementation team to support successful project kickoffs
- Represent the company at trade shows and industry events
Requirements:
- 2–3+ years of experience in Account Management, Account Executive, or Customer Success roles
- Experience within healthcare or facilities management is preferred
- Proven success meeting or exceeding account expansion and upsell targets
- Comfortable owning front-line technical troubleshooting for a hardware or software product
- Strong consultative discovery and relationship-management skills
- Quantitative and process-driven approach to sales
- Experience calculating and communicating customer ROI
- Familiarity with HubSpot, Salesforce, or a similar CRM
- Clear understanding of the sales process and a proven sales methodology
- Strong communication, organization, and problem-solving skills
- Proven ability to succeed within a fast-paced startup environment
Benefits:
- $80,000 base salary / up to $160,000 OTE
- Significant opportunities for career growth and professional development
- Health, dental, and vision coverage
- 401(k)